Miss Patti's Designs– Returns & Refunds Policy
We want you to love your Miss Patti creation as much as we loved making it. But if something’s gone wrong, here’s how we handle returns and refunds.
Returns
Because each of our bags is handmade and one-of-a-kind, we only accept returns if:
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The item is faulty, damaged, or significantly not as described
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You contact us within 7 days of receiving your order
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The item is unused and in its original condition
We unfortunately can’t offer returns for change of mind, as each bag is individually crafted and made to order — we hope you understand!
How to Request a Return
If there’s a problem with your order, just follow these simple steps:
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Email us at patti@misspatiisdesigns.com within 7 days of delivery
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Include a short description of the issue, and a photo if relevant
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We’ll respond within 48 hours with the next steps
If a return is approved, we’ll provide return instructions and let you know where to send it.
Please note: Return postage is the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–10 working days.
We’ll always let you know when the refund has been processed — please allow extra time for your bank or payment provider to show it in your account.
Need Help?
If you have any questions about your order, returns, or anything else, we’re just an email away patti@misspattisdesigns.com.
Thank you for supporting handmade, upcycled creations!